Update date: March 30, 2022
Effective date: March 30, 2022
CSI CloudPro is a PV plant monitoring platform provided by Canadian Solar Inc.. (registered at 199 Lushan Road, SND, Suzhou, Jiangsu, China, 215129. hereinafter also referred to as "we" or "CSI"). In order to explain how CSI CloudPro will collect, use and store your personal information and what rights you have, we will explain the relevant matters to you through this guide, the main points are as follows:
It needs to be specially explained that our acquisition of a specific sensitive permission does not mean that we will necessarily collect your relevant information; Even if we have obtained sensitive permissions, we will only use it within the necessary scope, that is, during your use of related services or functions, we will collect your relevant information according to this guideline.
If you want to know more detailed information, please read the corresponding chapter according to the following index:
In the process of your use of the CSI CloudPro service, we will collect and use the information you actively provide when using the service or generated due to the use of the service in the following ways:
1.1 When you register for the CSI CloudPro services, we will collect and use your name, phone number or email. The purpose of collecting this information is to help you complete the functions of the CSI CloudPro registration and protect the security of your account. If you do not provide such information, you may not be able to use our services normally. You can also choose to fill in the user name and other information according to your own needs.
1.2 During your use of CSI CloudPro services, in order to ensure the normal operation of the services, optimize the user experience and protect your account security, we will collect the basic information necessary for CSI CloudPro to provide services for you, including your device model, operating system, Unique Device Identifier (a string that the manufacturer assigns to your device to uniquely identify the device), login IP address, CSI CloudPro version number, the method, type and status of network connection, network condition, device accelerators (such as gravity sensor), operation logs, service logs (your searches and views in CSI CloudPro, service failures, referral URLs, etc.), and other information.
1.3 When you use the monitoring function, in order to allow you to see the complete monitoring data, we need to collect the SN of the datalogger under the plant and the SN of its sub-devices (such as inverters, meters, etc.). At the same time, our monitoring system will collect the uploaded data of the datalogger and its sub-devices every 5 minutes to complete the necessary data statistics and analysis functions.
1.4 When you create a plant, you need to enter the plant name, region, capacity, address, GPS location, etc. These information will be uploaded and stored in our server so that you can use it when you log in to CSI CloudPro on other devices. You can also modify this information at any time.
1.5 When you make a call in the app, we will apply for the phone permission. The purpose of applying for this permission is only to help you hoist the phone dial pad and display the phone number, so that you can make phone calls in the APP, please rest assured, we will not obtain your phone number, call content, or make calls without your knowledge. If you refuse to authorize to provide, you will not be able to use this function, but it will not affect your normal use of other functions of the CSI CloudPro.
1.6 When you navigate in the app, we will apply for location permission and collect the installed navigation APP in the phone device. The purpose of applying for this permission is only to help you hoist the navigation APP and transmit the location of the plant to the navigation APP. so that you can navigate to the location of the plant in the APP. If you refuse to authorize to provide, you will not be able to use this function, but it will not affect your normal use of other functions of the CSI CloudPro.
1.7 When you contact our customer service, we may require you to provide the necessary personal information for authentication to ensure the security of your account. In order to provide services according to your demands, after your authorization, the human customer service personnel need to query or verify your relevant information within the scope of your authorization. We will take technical and management measures to ensure the security and confidentiality of your information as much as possible, and use these information within the necessary scope. We may also save your contact information (the phone number, WeChat account, QQ number or other contact information you use or provide), the record and content of your communication with us, and other necessary information in order to provide you with and record customer service.
1.8 According to the requirements of applicable laws, regulations, and standards, we may collect and use your personal information without seeking your consent if:
a) The information is required for the personal information controller to fulfill their obligations imposed by laws and regulations;
b) The information is directly related to national security or national defense;
c) The information is directly related to public safety, public health, or major public interests;
d) The information has been made public by yourself;
e) Other circumstances stipulated by laws and administrative regulations.
1.9 To ensure the security of our services and to help us better understand how our Apps are performing, we may log information such as how often you use the Apps, crash data, overall usage, performance data, and the source of the Apps. We do not merge the information we store in our analytics software with any personally identifiable information you provide in the app.
1.10 If we use your personal information beyond the purpose authorized by you, we will inform you again and obtain your express consent before using your personal information.
1.11 Currently, CSI CloudPro will not request your personal information from a third party outside CSI. If in the future, it is necessary for us to indirectly obtain your information from a third party for business development, we will inform you of the source from which we will collect such information, which information we will collect, and to what extent we will use such information before obtaining the information. If we need to use your personal information collected from a third party beyond the extent to which you authorize the third party to use your information, we will seek your express consent before processing such information. We will strictly abide by the applicable laws and regulations, and require the third party to ensure the legality of the information it provides to us.
1.12 To ensure the proper and efficient functioning of our website or mobile application, we store small data files called cookies on your web browser or mobile application. The content of a cookie can only be retrieved or read by the server that created it. Each cookie is unique to your web browser or mobile application. Using cookies can help you save yourself from having to repeatedly fill in personal information, enter search content and steps and processes (example: form filling, search history). You can manage or delete cookies according to your preferences. Most browsers or mobile phone operating systems provide users with the function of clearing cached data. You can perform corresponding data clearing operations in the browser settings or mobile phone operating system settings. However, you may not be able to fully experience some of our convenience and security service functions.
1.13 Please understand that the functions and services we provide to you are constantly updated and developed. If a function or service does not inform you of the processing rules for collecting and using your information in the foregoing description, we will use page prompts, interactive procedures, The website announcement and other means will inform you of the scope, purpose and method of information collection separately, in order to obtain your consent.
We will store the collected personal information of users in the United States and Europe in accordance with laws and regulations.
In general, we will keep your personal information for a period that is necessary to fulfill a certain purpose, for example:
Phone number or email：We'll keep your phone number or email (including the number or email used for registering your CSI CloudPro account and that linked to the account) during your use of CSI CloudPro services to ensure your normal use of the services, Such information will be deleted with the deletion of your CSI CloudPro account.
Plant information: When you create plant, we need to save your plant information to ensure that you can use the monitoring function normally. When you delete your plant information, we will delete the corresponding information.
In the event that we discontinue providing our products or services, we will notify you of such change by sending a notification, posting an announcement, or other means, and delete or anonymize your personal information within a reasonable period ("Anonymization" refers to the irreversible erasure or removal of sensitive personal information that leads to the information owner being identified. Any anonymized information shall not be considered as personal information.).
We are committed to protecting users' information against theft, improper use, unauthorized access, or leakage.
We will use efforts not less than a reasonable degree of care to protect the security of user information. For example, we will use encryption technologies (such as SSL), data anonymization, and other methods to protect your personal information.
We will enhance the security of the software installed on your device using ever-improving technical means to prevent your personal information from leakage. For example, we will perform partial information encryption on your device for secure data transmission; collect the information about the apps installed or the processes running on your device, or the data stored in the device memory to defend against viruses, Trojans, or other malicious programs or websites; analyze and use the data such as unique device identifiers, login IP addresses, operation logs, and location information to take measures or issue alerts to prevent against illegal acts including Internet scam, account theft, and impersonation, and to carry out security inspection.
We have the relevant management policies, processes, and teams in place to ensure information security. For example, We strictly restrict personnel who can access the information, require them to comply with confidentiality obligations, and conduct personnel audits.
In the event of information leakage or any other incident related to information security, we will make immediate response to such incident to avoid the worsening of the incident and prevent it further affecting more users, and will notify you of the incident by sending you a notification or posting an announcement.
At present, CSI CloudPro has passed the grading, filing and annual evaluation of the national network security level protection (level 3). In terms of information security, it has met the requirements of international authoritative certification standards such as ISO27001 and international information security management system, and has obtained corresponding certifications.
We will take all possible technical measures to protect your information but makes no guarantee or warranty that our technical measures will eliminate all security risks.
4.1 In order to do a good job in after-sales service of device, device manufacturers and their distributors can access your plant through the device library, products and other functions. The specific operation method is to click "Check System" in the device list of the device library and product. We will use read-only permission authorizes the plant to the device manufacturer and its distributors. You can also see the authorized device manufacturers and their distributors in the plant detail - authorization information. If you do not want these businesses to see your plant, you can delete these businesses in the plant detail - authorization information.
4.2 In order to ensure the realization of some independent functions and enable you to use and enjoy more services and functions, we will embed third-party SDKs in the application, and we will carefully evaluate the purpose of using such SDKs. For more information on the purpose, method and scope of SDK processing of personal information, please see Third Party Sharing Checklist.
With the continuous development of our business, CSI may conduct mergers, divisions and other transactions. If it involves the transfer of personal information, we will inform you of the relevant circumstances, and continue to protect or require new processors continue to protect your personal information.
CSI CloudPro is designed in such a way that you can easily access, change, or delete your personal information and withdraw your consent regarding the use of your personal information and delete your account by following the steps below. The Report feature is also available in CSI CloudPro for you to submit feedback, to which we will respond quickly. The operation procedures may vary with different operating systems or different CSI CloudPro versions. We may adjust the operation procedures from time to time to optimize user experience. Therefore, the following procedures are for reference only. If you still have any questions about the ways and means of exercising relevant rights, you can contact us through the methods disclosed in Article 8 of these Rules.
1) After entering CSI CloudPro, tap "Me";
2) Tap avatar bar;
3) Access your information.
1) After entering CSI CloudPro, tap "Me";
2) Tap "Settings";
3) Tap "Account Security";
4) Access your information.
1) After entering CSI CloudPro, tap "Me";
2) Tap "Settings";
3) Tap "View and Export My Information";
4) Tap "Export My Information", to make a copy of your personal information and send it to the email address you specify.
1) After entering CSI CloudPro, tap "Me";
2) Tap "Settings";
3) Tap "Third Party Sharing Checklist";
1) After entering CSI CloudPro, enter the plant detail, tap "…" icon in the upper right corner;
2) Tap "Delete";
1) After entering CSI CloudPro, tap "Me";
2) Tap avatar bar;
3) Make changes.
1) After entering CSI CloudPro, tap "Me";
2) Tap "Settings";
3) Tap "Account Security";
4) Make changes.
1) After entering CSI CloudPro, enter the plant detail - authorizations;
2) Tap "Delete" in the list of authorized businesses;
1) After entering CSI CloudPro, tap "Me";
2) Tap "Settings";
3) Tap "System Permissions";
4) Tap "Go to system settings";
1) After entering CSI CloudPro, tap "Me";
2) Tap "Settings";
3) Tap "Account Security";
4) Tap "Account Cancellation".
This Policy may be updated, revised, amended, or modified as appropriate from time to time. In the event of any updates, changes, or amendments to any provisions in this Policy, we will provide you with the changed Policy by pushing a notification, showing a pop-up, or other means when you log in to CSI CloudPro or the app version is updated.
Under certain specific services or functions of the CSI CloudPro, we may also inform you of the purpose, method or scope of processing personal information through interactive copywriting, product interface or pop-up window. In case of inconsistency, the content notified separately shall prevail.
We have set up a dedicated personal information protection team and person in charge of personal information protection. If you have any questions, complaints or suggestions about this privacy policy or personal information protection, you can contact us in any of the following ways:
1) Contact us by phone: +86 512 66908088
2) Send your question to dataservice@csisolar.com;
We will review the issue as soon as possible and respond within fifteen days of receiving your complaint feedback.