Update date: August 21th, 2023
Effective date: August 21th, 2023
Goneo is a PV plant monitoring platform provided by Goneo Group Co.，Ltd. (registered at East Industrial Zone, Guanhaiwei Town, Cixi City, Zhejiang Province, China. hereinafter also referred to as "we" or "Goneo"). In order to explain how Goneo will collect, use and store your personal information and what rights you have, we will explain the relevant matters to you through this guide, the main points are as follows:
1. We will explain the types of your personal information we collect and their corresponding uses one by one, so that you can understand the types of specific personal information we collect for a specific function, the reasons for use and the collection methods.
2. When you use certain functions, we will collect your sensitive personal information after obtaining your consent. If you use the scan code to identify datalogger, we will obtain your camera permission, and we will collect phone location information when you use the function of creating a plant. Unless it must be collected in accordance with relevant laws and regulations, refusing to provide this information will only make you unable to use the relevant specific functions, but will not affect your normal use of other functions of the Goneo. System permission application and usage description
3. We will not actively share or transfer your personal information to third parties outside Goneo. If there are other situations in which your personal information is shared or transferred, or you need us to share or transfer your personal information to a third party outside Goneo, we will directly obtain or confirm that the third party obtains your consent. The express consent of the above acts, except as otherwise stipulated by laws and regulations or due to the protection of user rights and the protection of ecological security of Goneo. In addition, we will conduct risk assessments on the behavior of providing information externally.
4. We will not actively obtain your personal information from third parties outside Goneo. If it is necessary to obtain your personal information from a third party for business development, we will verify the legitimacy of the source in accordance with the law, or make it clear to you the source, type and scope of use of your personal information before obtaining it, If the personal information processing activities that Goneo needs to carry out to conduct business are beyond the scope of your authorization and consent when you originally provided personal information to a third party, we will obtain your express consent before processing your personal information; in addition, we will strictly abide by the relevant laws and regulations and require third parties to guarantee the legality of the information they provide.
5. You can access, modify, copy, delete your personal information through the methods listed in this guideline, and you can also withdraw your consent, delete your account, complain and report and other privacy functions.
6. In order to collect your information under these guidelines, or to provide you with services, optimize our services and protect the security of your account, we will need to ask you for relevant permissions; sensitive permissions such as location, camera, and album are not enabled by default, and we will only use them within the scope of your consent after you expressly agree. For the system permissions you have authorized to us, you can also inquire about the type and purpose of system permissions we have invoked or used in “Me - Privacy protection - System Permissions", and you can also manage them uniformly.
It needs to be specially explained that our acquisition of a specific sensitive permission does not mean that we will necessarily collect your relevant information; Even if we have obtained sensitive permissions, we will only use it within the necessary scope, that is, during your use of related services or functions, we will collect your relevant information according to this guideline.
If you want to know more detailed information, please read the corresponding chapter according to the following index:
1. Information we collect and use
In the process of your use of the Goneo service, we will collect and use the information you actively provide when using the service or generated due to the use of the service in the following ways:
1.1 When you register for the Goneo services, we will collect and use your name, phone number or email. The purpose of collecting this information is to help you complete the functions of the Goneo registration and protect the security of your account. If you do not provide such information, you may not be able to use our services normally. You can also choose to fill in the user name and other information according to your own needs.
1.2 During your use of Goneo services, in order to ensure the normal operation of the services, optimize the user experience and protect your account security, we will collect the basic information necessary for Goneo to provide services for you, including your device model, operating system, Unique Device Identifier (a string that the manufacturer assigns to your device to uniquely identify the device), login IP address, Goneo version number, the method, type and status of network connection, network condition, device accelerators (such as gravity sensor), operation logs, service logs (your searches and views in Goneo, service failures, referral URLs, etc.), and other information.
1.3 When you use the monitoring function, in order to allow you to see the complete monitoring data, we need to collect the SN of the datalogger under the plant and the SN of its sub-devices (such as inverters, meters, etc.). At the same time, our monitoring system will collect the uploaded data of the datalogger and its sub-devices every 5 minutes to complete the necessary data statistics and analysis functions.
1.4 When you create a plant, you need to enter the plant name, region, capacity, address, GPS location, etc. These information will be uploaded and stored in our server so that you can use it when you log in to Goneo on other devices. You can also modify this information at any time.
1.5 When you make a call in the app, we will apply for the phone permission. The purpose of applying for this permission is only to help you hoist the phone dial pad and display the phone number, so that you can make phone calls in the APP, please rest assured, we will not obtain your phone number, call content, or make calls without your knowledge. If you refuse to authorize to provide, you will not be able to use this function, but it will not affect your normal use of other functions of the Goneo.
1.6 When you navigate in the app, we will apply for location permission and collect the installed navigation APP in the phone device. The purpose of applying for this permission is only to help you hoist the navigation APP and transmit the location of the plant to the navigation APP. so that you can navigate to the location of the plant in the APP. If you refuse to authorize to provide, you will not be able to use this function, but it will not affect your normal use of other functions of the Goneo.
1.7 When you contact our customer service, we may require you to provide the necessary personal information for authentication to ensure the security of your account. In order to provide services according to your demands, after your authorization, the human customer service personnel need to query or verify your relevant information within the scope of your authorization. We will take technical and management measures to ensure the security and confidentiality of your information as much as possible, and use these information within the necessary scope. We may also save your contact information (the phone number, WeChat account, QQ number or other contact information you use or provide), the record and content of your communication with us, and other necessary information in order to provide you with and record customer service.
1.8 According to the requirements of applicable laws, regulations, and standards, we may collect and use your personal information without seeking your consent if:
a) The information is required for the personal information controller to fulfill their obligations imposed by laws and regulations;
b) The information is directly related to national security or national defense;
c) The information is directly related to public safety, public health, or major public interests;
d) The information has been made public by yourself;
e) Other circumstances stipulated by laws and administrative regulations.
1.9 To ensure the security of our services and to help us better understand how our Apps are performing, we may log information such as how often you use the Apps, crash data, overall usage, performance data, and the source of the Apps. We do not merge the information we store in our analytics software with any personally identifiable information you provide in the app.
1.10 If we use your personal information beyond the purpose authorized by you, we will inform you again and obtain your express consent before using your personal information.
1.11 Currently, Goneo will not request your personal information from a third party outside Goneo. If in the future, it is necessary for us to indirectly obtain your information from a third party for business development, we will inform you of the source from which we will collect such information, which information we will collect, and to what extent we will use such information before obtaining the information. If we need to use your personal information collected from a third party beyond the extent to which you authorize the third party to use your information, we will seek your express consent before processing such information. We will strictly abide by the applicable laws and regulations, and require the third party to ensure the legality of the information it provides to us.
1.12 To ensure the proper and efficient functioning of our website or mobile application, we store small data files called cookies on your web browser or mobile application. The content of a cookie can only be retrieved or read by the server that created it. Each cookie is unique to your web browser or mobile application. Using cookies can help you save yourself from having to repeatedly fill in personal information, enter search content and steps and processes (example: form filling, search history). You can manage or delete cookies according to your preferences. Most browsers or mobile phone operating systems provide users with the function of clearing cached data. You can perform corresponding data clearing operations in the browser settings or mobile phone operating system settings. However, you may not be able to fully experience some of our convenience and security service functions.
1.13 Please understand that the functions and services we provide to you are constantly updated and developed. If a function or service does not inform you of the processing rules for collecting and using your information in the foregoing description, we will use page prompts, interactive procedures, The website announcement and other means will inform you of the scope, purpose and method of information collection separately, in order to obtain your consent.
2.1 Where information is stored
We will store the collected personal information of users in the United States and Europe in accordance with laws and regulations.
2.2 Information storage duration
In general, we will keep your personal information for a period that is necessary to fulfill a certain purpose, for example:
Phone number or email：We'll keep your phone number or email (including the number or email used for registering your Goneo account and that linked to the account) during your use of Goneo services to ensure your normal use of the services, Such information will be deleted with the deletion of your Goneo account.
Plant information: When you create plant, we need to save your plant information to ensure that you can use the monitoring function normally. When you delete your plant information, we will delete the corresponding information.
In the event that we discontinue providing our products or services, we will notify you of such change by sending a notification, posting an announcement, or other means, and delete or anonymize your personal information within a reasonable period ("Anonymization" refers to the irreversible erasure or removal of sensitive personal information that leads to the information owner being identified. Any anonymized information shall not be considered as personal information.).
We are committed to protecting users' information against theft, improper use, unauthorized access, or leakage.
We will use efforts not less than a reasonable degree of care to protect the security of user information. For example, we will use encryption technologies (such as SSL), data anonymization, and other methods to protect your personal information.
We will enhance the security of the software installed on your device using ever-improving technical means to prevent your personal information from leakage. For example, we will perform partial information encryption on your device for secure data transmission; collect the information about the apps installed or the processes running on your device, or the data stored in the device memory to defend against viruses, Trojans, or other malicious programs or websites; analyze and use the data such as unique device identifiers, login IP addresses, operation logs, and location information to take measures or issue alerts to prevent against illegal acts including Internet scam, account theft, and impersonation, and to carry out security inspection.
We have the relevant management policies, processes, and teams in place to ensure information security. For example, We strictly restrict personnel who can access the information, require them to comply with confidentiality obligations, and conduct personnel audits.
In the event of information leakage or any other incident related to information security, we will make immediate response to such incident to avoid the worsening of the incident and prevent it further affecting more users, and will notify you of the incident by sending you a notification or posting an announcement.
At present, Goneo has passed the grading, filing and annual evaluation of the national network security level protection (level 3). In terms of information security, it has met the requirements of international authoritative certification standards such as ISO27001 and international information security management system, and has obtained corresponding certifications.
We will take all possible technical measures to protect your information but makes no guarantee or warranty that our technical measures will eliminate all security risks.
4.1 In order to do a good job in after-sales service of device, device manufacturers and their distributors can access your plant through the device library, products and other functions. The specific operation method is to click "Check System" in the device list of the device library and product. We will use read-only permission authorizes the plant to the device manufacturer and its distributors. You can also see the authorized device manufacturers and their distributors in the plant detail - authorization information. If you do not want these businesses to see your plant, you can delete these businesses in the plant detail - authorization information. If you do not want these device manufacturer and its distributors to access your plant by clicking "Check System", you can open it in the plant detail - authorization information - authorization settings "Plant authorization restrictions" so that device manufacturers and their distributors cannot access your plant unless you actively authorize plant to them.
4.2 In order to ensure the realization of some independent functions and enable you to use and enjoy more services and functions, we will embed third-party SDKs in the application, and we will carefully evaluate the purpose of using such SDKs. For more information on the purpose, method and scope of SDK processing of personal information, please see Third Party Sharing Checklist
With the continuous development of our business, Goneo may conduct mergers, divisions and other transactions. If it involves the transfer of personal information, we will inform you of the relevant circumstances, and continue to protect or require new processors continue to protect your personal information.
Goneo is designed in such a way that you can easily access, change, or delete your personal information and withdraw your consent regarding the use of your personal information and delete your account by following the steps below. The Report feature is also available in Goneo for you to submit feedback, to which we will respond quickly. The operation procedures may vary with different operating systems or different Goneo versions. We may adjust the operation procedures from time to time to optimize user experience. Therefore, the following procedures are for reference only. If you still have any questions about the ways and means of exercising relevant rights, you can contact us through the methods disclosed in Article 8 of these Rules.
5.1 Access and copy personal information
5.1.1 Access basic information such as avatar, name, etc.:
1) After entering Goneo, tap "Me";
5.1.2 Access phone number, email, username, password:
1) After entering Goneo, tap "Me";
5.1.3 Access and copy personal information:
1) After entering Goneo, tap "Me";
3) Tap "View and Export My Information";
4) Tap "Export My Information", to make a copy of your personal information and send it to the email address you specify.
5.1.4 Access Third Party Sharing Checklist：
1) After entering Goneo, tap "Me";
3) Tap "Third Party Sharing Checklist";
5.2 Delete personal information
1) After entering Goneo, enter the plant detail, tap "…" icon in the upper right corner;
5.3 Change personal information
1) After entering Goneo, tap "Me";
5.3.2 Change phone number, email, username, password:
1) After entering Goneo, tap "Me";
5.4 Function and permission management
5.4.1 Deauthorize to other businesses:
1) After entering Goneo, enter the plant detail - authorizations;
2) Tap "Delete" in the list of authorized businesses;
1) After entering Goneo, tap "Me";
4) Tap "Go to system settings";
1) After entering Goneo, tap "Me";
3) Tap "Account Cancellation".
1) After entering Goneo, tap "Me";
5.7.1 Set whether device manufacturers and their distributors can access your plant through the device library and products:
1) After entering Goneo, enter the plant detail - authorizations;
2) Tap "Authorization settings" ;
3) Tap to open "Authorization Restriction", then the device manufacturer and its distributors will not be able to access your plant through the device library and products;
4) Tap to close "Authorization Restriction", then the device manufacturer and its distributors can access your plant through the device library and products;
This Policy may be updated, revised, amended, or modified as appropriate from time to time. In the event of any updates, changes, or amendments to any provisions in this Policy, we will provide you with the changed Policy by pushing a notification, showing a pop-up, or other means when you log in to Goneo or the app version is updated.
Under certain specific services or functions of the Goneo, we may also inform you of the purpose, method or scope of processing personal information through interactive copywriting, product interface or pop-up window. In case of inconsistency, the content notified separately shall prevail.
We have set up a dedicated personal information protection team and person in charge of personal information protection. If you have any questions, complaints or suggestions about this privacy policy or personal information protection, you can contact us in any of the following ways:
1) Contact us by phone: 4001810512
2) Send your question to dataservice@solarmanpv.com;
We will review the issue as soon as possible and respond within fifteen days of receiving your complaint feedback.