Shenzhen SOFARSOLAR Co., Ltd. (also referred to as “SOFARSOLAR”; “Controller”; “we”, “us” or “our”), which was founded in 2013,Focus on inverter product development, production, sales and service, and to provide customers with comprehensive solutions.At present, we mainly provide 3-20KW energy storage inverters, AC coupling inverters, 1-3KW single-phase photovoltaic grid-connected inverters, 3-6KW dual-channel MPPT photovoltaic grid-connected inverters, 4-255KW three-phase photovoltaic grid-connected inverters, batteries, battery cabinets and charging piles and other products.
In the future, SOFARSILAR will continue to upgrade the use experience of consumers, start from customers, creatively provide customers with valuable services, become the most innovative expert enterprise in the industry, quickly promote the popularization and application of photovoltaic power generation, and strive to become a proud partner of global customers.
SOFARSOLAR attaches great importance to the security of your personal data and your right of privacy. Therefore, we have worked out a privacy policy that covers how we process your personal data as the data controller.
Please spend some time to familiarize yourself with our privacy policy. If you choose to accept this privacy policy, you are entitled to use our products and services. If not, please STOP using our products and services immediately.
This privacy policy also tells you how you can exercise your data subject's (also referred to as “you” or “your”) rights when you use our SOFARSOLAR service via the SOFARSOLAR website or via the SOFARSOLAR App.
You can use SOFARSOLAR App or Web to enjoy various services we provide, such as plant basic info, plant alerts and etc,. If you are in any doubt, please contact us at any times.
When you register an account with SOFARSOLAR/create a plant on SOFARSOLAR, we may collect your personal data and basic info of your plant. The data collected will be processed for the following purposes:
The services we provide by using your personal data, including but not limited to：
For data about your visits to SOFARSOLAR and your account data, we will store this data for the corresponding period in Mysql database.Storage period will depend on info property and service purpose. If you have any special requirement on storage period, you can inform us of your requirement. Generally, the storage period shall not exceed 25 years.
SOFARSOLAR has introduced third-party data statistics platform (Baidu Statistics and TalkingData) to conduct the collection and analysis of software usage, which means we share the software usage information with the third-party platform and we shall not share your personal data, e.g. account info, plant info, device info and other info.
SOFARSOLAR may share your personal data with the manufacturers and installers to ensure the smooth running of your plant and the service quality we provide. We shall sign nondisclosure agreement with the above manufacturers and installers and require them to fulfill their obligations as we do.
We may share your personal data with other third-parties other than the above manufacturers and installers only under the following circumstances:
We may transfer your personal data with other third-parties only under the following circumstances:
We may disclose your personal data with other third-parties only under the following circumstances:
We attach great importance to the security of your personal data, and have implemented appropriate technical to prevent security vulnerabilities and unauthorized personal data access. To some extent, we cannot guarantee the security of your personal data absolutely. Hope you know and understand the risk completely.
If any non-public data is disclosed or security flaw occurs, we will launch the data protection emergency plan to reduce data risk and loss as much as possible.
If your personal data are leaked, which threats the individual rights&freedom, we will notify the data regulator of the data leakage within 72 hours of discovery without undue delay. If we have not notify the data regulator within 72 hours, we shall make corresponding explanations. Furthermore, under this circumstance, we will notify you of the data leakage and emergency measures we have taken.
If you find the leakage of data possible, please contact us as described in Section “Contact us” below.
After you register an account with SOFARSOLAR and your plant has been created, you can log in and access your personal data at any time. We will also interpret and verify data as you request. The data includes but is not limited to registration info, plant info, plant production info and etc,.
The data subject shall have the right to obtain from the controller without undue delay the rectification of inaccurate personal data concerning him or her. Taking into account the purposes of the processing, the data subject shall have the right to have incomplete personal data completed, including by means of providing a supplementary statement.
For security reasons, we will verify your identity first when you contact us. After check it correctly, our staff will decide whether to handle your requests immediately or later. The period of immediate process is 1-3 working day(s). The period of later process is 15 working days. If we encounter special situations, we will inform you of processing time after the evaluation.
We have the right to decline your request under the following circumstances:
SOFARSOLAR may transfer your personal data in the branch office and service organization to provide the above service content and service upgrade. If your personal data are transferred to overseas, please learn and consent that it is necessary for us to do so in order to handle/manage your account and provide certain service.
Where transferring personal data outside China and EU is requested, you may be required to provide data protection laws and regulations in this country or region to ensure that this cross-border transfer complies with the relevant laws and regulations. If you cannot prove that the cross-border transfer complies with the relevant laws and regulations, and you insist that we conduct this cross-border transfer, we have the right to refuse and stop the services. If the information you provide is not accurate, which causes the violation of the relevant laws and regulations, the responsibilities and consequences arising therefrom are borne by you. We shall reserve the right to claim damages.
This privacy policy shall be governed by and construed in accordance with the laws of China, without regard to its conflict of law provisions. All disputes arising from the execution of this privacy policy shall be settled through friendly consultations. In case no settlement can be reached. The case in dispute shall then be submitted to the local court in Wuxi, China.
When you have any complaints and suggestions, please contact us via Email: service@sofarsolar.com
Tel: 0510-6690 2301
SOFARSOLAR can update this privacy policy from time to time according to the changes in our services, applicable laws and regulations. If we make any change to our privacy policy, we will issue the announcement and the updated privacy policy on SOFAR View App, http://home.sofarsolarmonitor.com/ and/or http://pro.sofarsolarmonitor.com/ before its entry into force.
If you do Not accept this privacy policy, please STOP using our products and services immediately.