Update date: July 31, 2023
Effective date: August 1, 2023
Energy Ease is a PV plant monitoring platform provided by IGEN Tech Co., Ltd. (registered at Building H4, China loT International Innovation Park No.6, jingxian Road, Wuxi, Jiangsu, P. R. China, phone: +86 4001810512, Email: customerservice@solarmanpv.com. hereinafter also referred to as "we", “Controller” or "IGEN").
In order to explain how Energy Ease will collect, use and store your personal information and what rights you have, we will explain the relevant matters to you through this guide, the main points are as follows:
It needs to be specially explained that our acquisition of a specific sensitive permission does not mean that we will necessarily collect your relevant information; Even if we have obtained sensitive permissions, we will only use it within the necessary scope, that is, during your use of related services or functions, we will collect your relevant information according to this guideline.
If you want to know more detailed information, please read the corresponding chapter according to the following index:
In the process of your use of the Energy Ease service, we will collect and use the information you actively provide when using the service or generated due to the use of the service in the following ways:
1.1 When you register for the Energy Ease, we will collect and use your name, phone number or email. The purpose of collecting this information is to help you complete the functions of the Energy Ease registration and protect the security of your account. If you do not provide such information, you may not be able to use our services normally. You can also choose to fill in the user name and other information according to your own needs.
1.2 During your use of Energy Ease, in order to ensure the normal operation of the services, optimize the user experience and protect your account security, we will collect the basic information necessary for Energy Ease to provide services for you, including your device model, operating system, Unique Device Identifier (a string that the manufacturer assigns to your device to uniquely identify the device), login IP address, Energy Ease version number, the method, type and status of network connection, network condition, device accelerators (such as gravity sensor), operation logs, service logs (your searches and views in Energy Ease, service failures, referral URLs, etc.), and other information.
1.3 When you use the monitoring function, in order to allow you to see the complete monitoring data, we need to collect the SN of the datalogger installed and the SN of its sub-devices (such as inverters, meters, etc.). At the same time, our monitoring system will collect the uploaded data of the datalogger and its sub-devices every 5 minutes to complete the necessary data statistics and analysis functions. In addition, in order to provide you with support and service in time and solve problems quickly, we will collect the following telemetry data, including device serial number, device status, and alarm codes, for the device manufacturer's diagnosis of faults in case of device failure .
1.4 When you create a home, you need to enter the name, location, address. This information will be uploaded and stored in our server so that you can use it when you log in to Energy Ease on other devices. You can also modify this information at any time.
1.5 When you contact our customer service, we may require you to provide the necessary personal information for authentication to ensure the security of your account. In order to provide services according to your demands, after your authorization, the human customer service personnel need to query or verify your relevant information within the scope of your authorization. We will take technical and management measures to ensure the security and confidentiality of your information as much as possible, and use this information within the necessary scope. We may also save your contact information (such as the phone number, WeChat account, QQ number or other contact information you use or provide), the record and content of your communication with us, and other necessary information in order to provide you with and record customer service.
1.6 According to the requirements of applicable laws, regulations, and standards, we may collect and use your personal information without seeking your consent if:
a) The information is required for the personal information controller to fulfill their obligations imposed by laws and regulations;
b) The information is directly related to national security or national defense;
c) The information is directly related to public safety, public health, or major public interests;
d) The information has been made public by yourself;
e) Other circumstances stipulated by laws and administrative regulations.
1.7 To ensure the security of our services and to help us better understand how our Apps are performing, we may log information such as how often you use the Apps, crash data, overall usage, performance data, and the source of the Apps. We do not merge the information we store in our analytics software with any personally identifiable information you provide in the app.
1.8 If we use your personal information beyond the purpose authorized by you, we will inform you again and obtain your express consent before using your personal information.
1.9 Currently, Energy Ease will not obtain your personal information from a third party outside IGEN. If in the future, it is necessary for us to indirectly obtain your information from a third party for business development, we will inform you of the source from which we will collect such information, which information we will collect, and to what extent we will use such information before obtaining the information. If we need to use your personal information collected from a third party beyond the extent to which you authorize the third party to use your information, we will seek your express consent before processing such information. We will strictly abide by the applicable laws and regulations, and require the third party to ensure the legality of the information it provides to us.
1.10 To ensure the proper and efficient functioning of our website or mobile application, we store small data files called cookies on your web browser or mobile application. The content of a cookie can only be retrieved or read by the server that created it. Each cookie is unique to your web browser or mobile application. Using cookies can help you save yourself from having to repeatedly fill in personal information, enter search content and steps and processes (example: form filling, search history). You can manage or delete cookies according to your preferences. Most browsers or mobile phone operating systems provide users with the function of clearing cached data. You can perform corresponding data clearing operations in the browser settings or mobile phone operating system settings. However, you may not be able to fully experience some of our convenience and security service functions.
1.11 Please understand that the functions and services we provide to you are constantly updated and developed. If a function or service does not inform you of the processing rules for collecting and using your information in the foregoing description, we will use page prompts, interactive procedures, The website announcement and other means will inform you of the scope, purpose and method of information collection separately, in order to obtain your consent.
IGEN is a global company. In order to better comply with data protection laws and protect personal data, we have established a data center in Europe for data storage. We also operate internationally, which means that we may have access to IGEN's data center in Europe for the provision of services. Where personal data of users in the EEA, Switzerland, or the UK is being transferred to a country or region which has not been acknowledged by the EU commission as having an adequate level of data protection, we ensure that the data transfer is adequately safeguarded by standard contractual clauses approved by the EU Commission and (if necessary) adopting other additional appropriate technical measures.
In general, we will keep your personal information for a period that is necessary to fulfill a certain purpose, for example:
Phone number or email：We'll keep your phone number or email (including the number or email used for registering your Energy Ease account and that linked to the account) during your use of Energy Ease services to ensure your normal use of the services, such information will be deleted with the deletion of your Energy Ease account.
Home information: When you create home on mobile application, we need to save your home information to ensure that you can use the monitoring function normally. When you delete your home information, we will delete the corresponding information.
In the event that we discontinue providing our products or services, we will notify you of such change by sending a notification, posting an announcement, or other means, and delete or anonymize your personal information within a reasonable period ("Anonymization" refers to the irreversible erasure or removal of sensitive personal information that leads to the information owner being identified. Any anonymized information shall not be considered as personal information).
In other cases, we may retain data for an appropriate period after any relationship with you ends to protect itself from legal claims, or to administer its business (e.g. standard limitation period of three years, beginning with the end of the year in which the relevant data has been processed).
We are committed to protecting users' information against theft, improper use, unauthorized access, or leakage.
We will use various security measures within a reasonable level of security to ensure the security of information. For example, we will use encryption technologies (such as SSL/TLS), database encryption, and other methods to protect your personal information.
We will enhance the security of the software installed on your device using ever-improving technical means to prevent your personal information from leakage. For example, we will perform partial information encryption on your device for secure data transmission; collect the information about the apps installed or the processes running on your device, or the data stored in the device memory to defend against viruses, Trojans, or other malicious programs or websites; analyze and use the data such as unique device identifiers, login IP addresses, operation logs, and location information to take measures or issue alerts to prevent against illegal acts including Internet scam, account theft, and impersonation, and to carry out security inspection.
We have the relevant management policies, processes, and teams in place to ensure information security. For example, We strictly restrict personnel who can access the information, require them to comply with confidentiality obligations, and conduct personnel audits.
In the event of information leakage or any other incident related to information security, we will make immediate response to such incident to avoid the worsening of the incident and prevent it further affecting more users, and will notify you of the incident by sending you a notification or posting an announcement.
In terms of information security, Energy Ease has obtained ISO 27001 Information Security Management System Certification.
We will take all possible technical and organisational measures to protect your information but we cannot guarantee or warranty that our technical measures will eliminate all security risks.
4.1 According to your needs, you can authorize the sharing of device data with specific business within the app to facilitate better post-sales services. We will share the device data with the authorized business based on your instructions. Additionally, you have the ability to revoke these authorizations when not required.
4.2 In order to ensure the realization of some independent functions and enable you to use and enjoy more services and functions, we will embed third-party SDKs in the application, and we will carefully evaluate the purpose of using such SDKs. For more information on the purpose, method and scope of SDK processing of personal information, please refer to "Third Party Sharing Checklist".
With the continuous development of our business, IGEN may conduct mergers, divisions and other transactions. If it involves the transfer of personal information, we will inform you of the relevant circumstances, and continue to protect or require new processors continue to protect your personal information.
During your use of Energy Ease, in order to make it easier for you to access, copy, correct and delete your personal information, as well as to protect your right to withdraw your consent to the processing of personal information and to deactivate your account, we have provided you with the appropriate operational settings in the product design, which you can refer to the following procedures to operate. In addition, we have set up channels for complaints and requests for clarification , and your comments and requests will be dealt with promptly.
The operation procedures may vary with different operating systems or different Energy Ease versions. We may adjust the operation procedures from time to time to optimize user experience. Therefore, the following procedures are for reference only. If you still have any questions about the ways and means of exercising relevant rights, you can contact us through the methods disclosed in Article 8 of these Rules.
1) After entering Energy Ease, tap "Menu";
2) Tap the top option ">" and tap "Profile";
3) Access your information.
1) After entering Energy Ease, tap "Menu"
2) Tap the top option ">" and tap "Profile";
3) Tap "Export My Profile";
1) After entering Energy Ease, tap "Menu";
2) Tap "About Energy Ease";
3) Tap "Third Party Sharing Checklist".
1) After entering Energy Ease, tap "Menu";
2) Tap the top option ">" and tap "Profile";
3) Make changes.
1) After entering Energy Ease, tap "Menu";
2) Tap the top option ">" and tap "Change Password";
3) Make changes.
1) After entering Energy Ease, tap "Menu";
2) Tap "Operation Service";
3) Select the business type and tap "+" operation;
4) Search for the business information and select the business;
5) Tap "Authorized to Auto Monitoring" and tap "Confirm and Save".
1) After entering Energy Ease, tap "Menu";
2) Tap "Operation Service";
3) Uncheck the " Authorized to Auto Monitoring " option in the list of authorised business, or tap "Delete".
1) After entering Energy Ease, tap "Menu";
2) Tap "About Energy Ease";
3) Tap "System Permissions";
4) Tap "Go to system settings".
1) After entering Energy Ease, tap "Menu";
2) Tap the top option ">" and tap "Home Settings";
3) Select the home operation and tap "Delete";
1) After entering Energy Ease, tap "Menu";
2) Tap the top option ">" and tap "Profile";
3) Tap "Delete my Account".
1) After entering Energy Ease, tap "Menu";
2) Tap "Online Service".
To the extent required by applicable law, you may have the right, under certain circumstances, to ask us to restrict how we process your personal information, such as where the accuracy of the personal information is contested by you, for a period of time enabling us to verify the accuracy of that personal information.
To the extent required by applicable law, you may have the right to object to our processing of your personal information. If you decide to object to the processing of your personal information, we will stop processing personal information concerning you.
This Policy may be updated, revised, amended, or modified as appropriate from time to time. In the event of any updates, changes, or amendments to any provisions in this Policy, we will provide you with the changed Policy by pushing a notification, showing a pop-up, or other means when you log in to Energy Ease or the app version is updated.
Under certain specific services or functions of the Energy Ease, we may also inform you of the purpose, method or scope of processing personal information through interactive copywriting, product interface or pop-up window. In case of inconsistency, the content notified separately shall prevail.
We have set up a dedicated personal information protection team and person in charge of personal information protection. If you have any questions, complaints or suggestions about this privacy policy or personal information protection, you can contact us in any of the following ways:
1) Contact us by phone: +86 4001810512
2) Send your question to customerservice@solarmanpv.com;
We will review the issue as soon as possible and respond within 30 days of receiving your request or complaint feedback. The period of later process is generally not more than 90 days. If we encounter special situations, we will inform you of processing time and reasons for the delay within 30 days of receiving your requests.